Terms & Conditions

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Sleepy Leaf - Our Terms & Conditions

These are the terms and conditions you agree to by using the Sleepy Leaf website and by buying from the Sleepy Leaf website. We reserve the right to amend and change these at any time and without notice.

Use of the website

To register an account with Sleepy Leaf on the sleepyleaf.co.uk website and purchase goods from the website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice

Goods Availability

Goods are subject to availability.  Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.

Pricing, description and product information

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website.  Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable (no VAT on tea). Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of items on the website may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

Placing an order and order acceptance

The Order Acknowledgement email and order number are our confirmation of your order with us.  Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.  Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us or by a valid PayPal account. The address at which the card is registered must be the same as your billing address. You payment details on a given order cannot be changed once you have checked out.To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.

Delivery

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options please read our Delivery page.

Cancellations and Returns

You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund not including the original postage and packaging for the order if it is returned in full and unopened and unused. This does not affect your statutory rights. You should address your return to Sleepy Leaf, 61 Wymersley Road, Hull, HU5 5LP.

Refunds and exchanges

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Sleepy Leaf is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. We also reserve the right to offer a replacement item of similar or equal value.

Promotions and discounts

In order for a promotion or offer to be applied to your order, a valid discount code must be entered into the discount code box on the Your Tea Bag page. Sleepy Leaf cannot be held liable for not discounting the order if a valid code has not been entered. Promotions and promotion codes are subject to the terms and conditions specified by Sleepy Leaf at the point of purchase. Codes may be removed or cancelled at any time by Sleepy Leaf. Codes may only be used by the person they have been provided for.

Website changes and update

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy.  We recommend that you read our privacy policy before you accept these terms and conditions.

Intellectual property and copyright

The content of the sleepyleaf.co.uk website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Sleepy Leaf.

Limitations

This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Indemnity

You agree to indemnify and hold Sleepy Leaf harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Sleepy Leaf website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

Governing law

The contract between you and Sleepy Leaf under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.

Trademark

"Sleepy Leaf" is a registered trademark, registered in the UK under No. 00003041137. It cannot be used without permission.